Job Title Location PORTER NORMAL Primary Responsibilities Assist patrons by opening and closing doors, carrying/loading items and shopping bags. Provide directions and information on facilities. Assist guests in calling taxis, transportation and accommodation reservations. Run errands such as picking up and sending items/parcels. Handle face-to-face interactions and attend to enquiries via telephone. Handle and resolve customer enquiries and complaints promptly. Perform customer verifications and manage their details and databases. Provide additional safety and security measures. Direct requests (and unresolved) issues to the designated resource or department. Follow up on customer interactions. Provide feedback on the efficiency of the customer service process. Prepare reports and duty rosters.   Skill Requirements Service-oriented with at least 3 years’ experience in guest services. Pleasant outlook and personality with a great smile and can-do attitude. Able to multitask and adaptable. Physically fit. Adequate command of the English language and Bahasa Malaysia (Spoken and written) knowledge of other languages (e.g. Mandarin) would be a plus. Good interpersonal-communication and presentation skills. Good strategic and analytical thinking skills. IT-savvy, skillful with Microsoft Office (Word, Excel, PowerPoint). Creative and driven. Able to work independently and in a team. Resourceful and willing to learn. Meticulous/possess a keen eye for detail. Sociable and fun-loving. Able to work on shifts and on public holidays.