icon Job Title
Primary Responsibilities
  • Support the Operations Manager in aspects of security and operation of car park and loading bay including traffic control. Assist the Operations Manager in ensuring that the mall is at all times safe for general public. 
  • Key Responsibilities
  • Implementation of CPN policies (includes IIF, Sustainability)
  • Create a strong and efficient security team
  • Co-ordination & communication with internal and external parties
  • Management of security contracts and contractors and handle insurance cases
  • Preparation of weekly reports
  • Ensure that the operating expenses under his responsibility are not over spend 
  • Establish good relationship with tenants and occupants of the mall Principal Tasks
  • Plan, coordinate and supervise the activities of all security personnel as per the standard operating procedures and policies
  • Assist in developing and maintaining the security strategies, policies and procedures to safeguard the company properties and its employees
  • Enforce and review all company‚Äôs security policies
  • Monitor the overall operation security
  • Ensure quality performance by security staff
  • Monitor the recruitment and selection of the security personnel
  • Develop, implement and enforce a structured training program for all security personnel
  • Conduct security awareness communication to all employees to ensure appropriate level of security consciousness
  • Perform duties related to administration of security
  • Process, compile and submit the invoice of claims for security guard
  • Handle and resolve complaints on security guards
  • Responsible on all security and safety management pertaining to the operations
  • Supervise all the guards and ensure that the shopping mall and all its belongings within it are adequately protected
  • Conduct preliminary investigation on any incident related to security and prepare the report and record statements where needed
  • Liaise with local enforcement and external security providers such as local police, Bomba, Guardian Security, CCTV system provider, etc., so as to continuously improve security monitoring system
  • Conduct investigation on security breach incidences provide detail finding and resolution recommendations
  • Supervise the outsourced security guards to ensure that the mall and all its belongings are adequately protected
  • Other duties that may assign by the Operations Manager/General Manager - Centre Management Office of I-City Mall.

  Skill Requirements
  • Minimum SPM/STPM/Certificate or equivalent
  • Ex-military personnel will be an advantage
  • Minimum 3 years experience in security of multi-storey shopping mall management with variety of businesses or relevant industry experience
  • Familiar with contract management of security service providers in shopping mall
  • PC literate especially in Microsoft Office (Word, Excel, PowerPoint etc)
  • Financial Management skills including budgeting and forecasting will be an advantage
  • Ability to work unsupervised and within a small team
  • Prepared to work on weekends and public holidays, if required
  • Excellent communication, analytical, interpersonal and leadership skills including relationship building